Terms & Conditions

Definitions

The ‘Buyer’ refers to the person who buys or agrees to buy from the Seller. ‘The Goods’ are the goods supplied by the seller to the buyer. For all instances in these terms & conditions Colour Illusion will be referred to as the ‘Seller’.

Price and Payment

Prices shown include Value Added Tax which will be charged at the current rate of 20%. Free delivery for orders over £50.00 plus VAT to one UK mainland address. All prices shown on our website are given in good faith and are shown in pound sterling. We reserve the right to refuse any order at our absolute discretion.

Delivery

All goods must be examined upon delivery for obvious signs of damage and a note must be made on the drivers paperwork/electronic device. If this is not possible you must add the words ‘damaged’ to your signature. The buyer must inform Colour Illusion within 8 days of receipt of any damage or shortage to the order.

The Buyer must ensure that there is adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. A signature may be required upon delivery of all goods.

Title & Risk

The property of the goods shall remain with Colour Illusion until such time as the invoice and any other invoices to be paid by the buyer are paid in full, but the risk of the goods passes to the customer on delivery.

Returns

30 day returns policy

We offer a hassle-free 30-day return policy, as long as it’s a standard size and NOT a bespoke item. If you have made a mistake or the item doesn’t suit your needs, feel free to send it back within 30 days of delivery. We will give a refund minus the postage and packing costs, as soon as we receive the item back. Please ensure the item is sent back in original and resalable condition.

Problem?

In the event you have received a product with a defect that has occurred during transit, you have 8 days commencing on the date of delivery to return the item.

Please provide photographic evidence as soon as possible to ensure that we can make any appropriate claims. If your item is not returned within the 8 days specified, then we cannot guarantee to resolve any issues.

First please notify us with an email immediately. When returning the item please enclose a note with following information.

Name:
Return address:
Day time telephone number:
Sales record number:
Item returned:
Location of damage:

Please include this information so we can resolve any issue quickly and provide you with high standard of customer service.

Good(s) cannot be returned until the Seller has supplied the Buyer with a valid returns number. Our returns policy does not affect your statutory rights.

General

Images are for illustration purposes only. The actual product may have a slightly different colour or finish.
We reserve the right to change specifications to our products and services without prior notice.
Placing an order constitutes acceptance of the full terms and conditions laid out by Colour Illusion.

Force Majeure

The seller shall not be liable in respect of any breach of contract due to any cause beyond his reasonable control including act of God, inclement weather, flood, lightning or fire, industrial action, actions of government departments, war, terrorism, or the action of any party for whom the seller is not directly responsible.

Law and Jurisdiction

The contract shall be governed in accordance with the Laws of England and shall be subject only to the jurisdiction of the English courts.